๐ Walter Journey with Loxy ๐
Walter sits in his office. Walter AG, founded by his father 30 years ago, is facing a major change. Walter has taken over the management of the company after his father retired. Now, he must decide on introducing a business software. His father had always used Excel, which regularly drives Walter crazy. Online, he comes across numerous solutions, both from well-known and lesser-known providers. However, a study submitted to the Faculty of Business and Social Sciences at the University of Bern about one of these solutions raises significant concerns for him.
The Concerns
Walter reads about a mid-sized company in Switzerland that, like Walter AG, was looking for a cost-effective and user-friendly Enterprise Resource Planning (ERP) solution. The company employs 15 people and does not have its own IT department. They opted for a well-known ERP system installed by a Swiss IT specialist acting as a reseller. However, problems soon began to surface. Numerous functions had to be adjusted afterward, leading to an increasing dependency on expensive IT consultants. The total cost amounted to 45,000 CHFโa sum that worries Walter.
A New Discovery
As Walter continues his research, he comes across a product called LOXY. When a song about someone named Alice plays on the radio, Walter spontaneously asks himself, "LOXY? Who the fuck is LOXY?" A quick glance at the website reveals that LOXY is an ERP provider โMade in Switzerland.โ The modern web design appeals to him, but he remains sceptical.
The First Encounter
Walter takes a coffee breakโfreshly ground, of course, no capsules. When he returns to his desk, a feature on the LOXY website catches his attention: myLOXY, a digital assistant inviting him to explore LOXY further. "Register?" Walter thinks. "It's free, so why not?" But before jumping in, he digs deeper into his research. He discovers that well-known companies like Remondis and Sieber Transport are already LOXY clientsโcompanies he knows well. Even Bianchi is onboard: โArenโt they the ones with the lobster logo?โ he murmurs, noticing his employeeโs questioning look. LOXY is also ISO certified. His scepticism slowly fades. "Letโs do this," he says decisively, clicking the registration buttonโready to begin his journey into the LOXY universe.
The Journey Begins
myLOXY greets him warmly: "Hey Walter, I'm your digital onboarding assistant. Join me, it's free." Walterโs curiosity is piqued. Although he remembers the problems mentioned in the study, LOXY's references and first impression convince him. Shortly after registering, LOXY begins interacting with him. Unlike other systems, LOXY doesnโt ask him bluntly what he wantsโhow would he know? Heโs a carpenter, not an IT expert. Instead, LOXY requests simple information like his companyโs website address and other business details.
The Surprise
LOXY creates a preliminary data profile based on Walterโs input. Now, he has to upload his fatherโs Excel spreadsheets. "Alright," he thinks and uploads the files. LOXY analyses the data and detects errors. "You handle this," Walter says, leaving the corrections to LOXY. As the assistant cleans the data using the LOXY Data Store, Walter notices that heโs earning LOXY Coins for each completed task. These small rewards bring a smile to his face, as he knows he can later redeem them for useful features or discounts. In some areas, he has to make decisions, but together with LOXY, he resolves the errorsโquickly, efficiently, and stress-free.
A New Beginning
Walter is amazed: โThereโs nothing like this anywhere in the world!โ What would have taken days and cost a lot of money was done in no timeโand for free. Now, Walter just needs to decide which LOXY features he wants to use. He redeems his collected LOXY Coins for a discounted starter package. Everything is handled online, payment is made via credit card, and LOXY immediately provides the licenses. Walter assigns user accounts to his employees in production, accounting, and fleet managementโand just like that, LOXY is up and running at Walter AG. No expensive IT specialists, minimal extra costsโjust simple, fast, and efficient.
Growing Trust
Over time, Walter becomes increasingly convinced of LOXY. The software continuously analyses the processes in his company, reports inconsistencies, and suggests improvements. LOXY checks the online presence of Walter AG across all channels and offers tips to improve visibility and market penetration. LOXY becomes Walterโs reliable daily assistant: It reads emails automatically, prepares responses, and ensures Walter doesnโt miss anythingโeven when heโs on a construction site for days. "This is real AI," he thinks.
The Automation of the Future
But what if Walter didnโt have any data at all? A new founder, fresh out of university? No problem! myLOXY actively helps create data and accesses relevant datasets from the LOXY Data Store.
And what if Walterโs company had 2,000 employees? LOXY is ready for that too. For complex companies, SATCOM offers tailored support, either through its own specialists or external resellers like ADESSO. The more companies use LOXY, the more efficient the system becomes.
Another Module
Walter orders trackers for his vehicle fleet. But how should they be installed without SATCOM employing an army of mechanics? SATCOM has perfected the process: The trackers come pre-configured, and LOXY guides Walter through the installation process. Alternatively, LOXY can arrange an installation partner.
The Drive-Style module is seamlessly integrated. "Unbelievable," Walter thinks, "LOXY works in any vehicleโwhether trucks, vans, or forklifts, regardless of the brand." LOXY analyses the driving behaviour of the drivers, and Walter can even reward them for eco-friendly driving. The vehicle data is transmitted automatically via the network, and everything runs smoothly. Amazing!
Three Years Later
Three years have passed, and Walter can hardly imagine life without LOXY. He has added more modules, like Mission Control (operations management), dispatch, warehouse management, and human resources. Mission Control, in particular, has been a game-changer for Walter. It allows him to centrally manage his team. All employees use SATCOM industrial tablets, enabling Walter to track in real time who is where and what resources are needed. Tasks are automatically assigned based on employee availability and qualifications.
The resource planning feature keeps track of material needs and inventory, saving Walter costs and simplifying reorders. LOXY has closed the ERP loop for him. Other providers offer only isolated solutions, while LOXY solves all digital challenges on a single platform.
Five Years Later
Walterโs carpentry business has grown significantly, and heโs tempted to expand further. But how, when, and where? LOXY helps here too. With reports and dashboards, Walter can analyse cash flow, investments, and profitability in real time. LOXY supports him in recruiting new employees, managing the customer base, and automating workflows.
When opening new locations, LOXY synchronizes all data across sites to avoid duplication of work. AI analytics provide him with detailed forecasts on market trends, political and economic conditions, and even weather dataโall to ensure that the expansion is successful.
LOXY has established itself not only in the ERP field but also as a leading solution in the Internet of Things (IoT) and AI. "LOXY is a unique AI software," Walter thinks contentedly, as he treats himself to another cup of coffeeโfreshly ground, of course, not from a capsule.